Comments on: 1&1 Review

By: Yasmin Lawley

Yasmin Lawley — Fri, 20 Aug 2010 10:12:09 +0000

I had a site with them for 4 years, basically because I hadn’t researched and found anything better. I had problems with them taking unauthorised payments after free trials of their various services.

The sitebuilder itself is an absolute nightmare to use and get images in the right places.

Would not recommend. Have since moved my site to Create and I am really thrilled with them, especially their customer support.

By: David Johnston

David Johnston — Wed, 28 Jul 2010 12:44:49 +0000

WebsiteBuilder is awful, I struggle with it every time I come to use the dreadful thing but feel lumbered with it after having now created my website.

I find myself having to use every control twice for it to take effect. Selecting text doesn’t actually show you what the font or font size is. Repeated clicking can sometimes force the font to change but trying to select a specific size of font rather than one from the list has never worked for me.

By far the most frustrating part for me is attempting to imbed an image in the page. Uploading the image generally works but I find I have to select the image from the list a few times once it’s loaded before it actually appears on my web page. Even then it generally screws up the text around the image once it appears. On occasion it will refuse to actually upload the image.

I’m getting tired of continually quitting out of this application and reloading in the hope that I’ll be allowed to do what I actually want. If you don’t want to get stuck using this completely abysmal piece of software then please, I beg you, just don’t even start with it.

By: John

John — Fri, 25 Jun 2010 11:20:21 +0000

I totally agree with all the comments that other users have left. If you do encounter a problem with then won’t get a lot of help from them. It is a nightmare to prove that you have been billed for something you haven’t used, and even when you do it is still hard to get out of it.

By: George

George — Fri, 25 Jun 2010 11:13:50 +0000

1 & 1 is the worst internet provider that I have used. I would advise that you use a moe better comapny like 123 reg or Go Daddy they provide better customer service then 1 & 1. Since I got a domain name from them I have yet to have a good experience with them.

By: Jackie

Jackie — Tue, 18 May 2010 20:17:08 +0000

I highly recommend that you DO NOT use this supplier. I signed on for their free trial of their business site in January 2010. 4 days later I cancelled my trial. They have been sending me invoices ever since. I sent them copies of all of the emails I had from them confirming that I had cancelled in January and they are still chasing me for payment. Now they are trying to say that I am locked into a contract within them until January 2011. I have written to the Observer money column about them and hoping they will follow this up. They are either completely incompetent or deliberately ripping people off – either way – I would avoid.

By: STEVE

STEVE — Wed, 14 Apr 2010 14:23:08 +0000

DON’T TOUCH
BAD CUSTOMER SERVICE
POOR MANEGMENT
DON’T ANSWER EMAILS AND CRASHED MY SITE 3 TIMES COSTING BIG

By: Roger Reed

Roger Reed — Tue, 20 Oct 2009 11:45:50 +0000

I was with this company for a number of years and what they provided wasn’t bad, until I used their E-Commerce package. The package itself wasn’nt too bad, but the support was poor. The main problem with 1 and 1 was that they charged extra for items that were not part of the package and not used. When approached about it they failed to respond or correct the problem. The site should have cost £9.99 per month but ended up at over £400 for ten months. The charges included an SSL certificate which was not requested nor attached a “Websitebuilder”, which was not needed or used and other items, which for the moment escape me. If you use these people, carefully check what you are paying for.

By: C Rhode

C Rhode — Wed, 14 Oct 2009 23:38:46 +0000

Awful! Without parrallel. Truly DIRE

Do not touch them. You may be lucky and not have a problem, but if (or when) you do, you will find them truly impossible to deal with. They bill you for things that they admit they are unable to prove you owe. They lock your account until you pay. When you pay, they cannot find the details. They don’t read emails, and reply to emails with questions that are already answered quite clearly in the email they have replied to.

If you like being tied up in knots and being unable to get to the bottom of the problem, if you have massive amounts of time to invest in endless and pointless correspondence, by all means waste your money, your time, and your life in dealing with these people.

If you have any sense, and few resources that you want to throw away, look elsewhere. The web is full of people describing how impossible this bunch of incompetents are to deal with.

By: Peter Barn

Peter Barn — Fri, 02 Oct 2009 14:51:58 +0000

I used the 1&1 mybusiness website maker and truth be told its very very good. But at £10 per month its not cheap either! My website does look professional and you get lots of business tools too, such as the chance to get email addresses and also send visitors to your website. However probably good for business owners and no-one else just because of the price

By: Marcus Brown

Marcus Brown — Fri, 31 Jul 2009 13:35:54 +0000

I used 1and1 to build a website with their MyBusiness Site pack and man it is good. Really easy to sign up and then you get access to loads of tools. Its not just a website but you can actually use it to market your site too, with email and stuff like that. Only draw back was the price which hurt me a bit.

By: David Samuels

David Samuels — Tue, 14 Jul 2009 11:22:25 +0000

I used 1and1 My Busines site and it certainly ain’t cheap! Still its pretty easy to use and my site looks good. I have added lots of bells and whistles – a feedback form, a forum and other stuff, which is cool. I don’t want to go on about it but it isn’t cheap when you look at the price of others here. Still once you’ve got a site with someone they’ve kind of got you! OK overall

By: Francis

Francis — Tue, 07 Jul 2009 10:33:54 +0000

Ok for the money